Frequently Asked Questions

IPTV (Internet Protocol Television) delivers TV content over the internet instead of traditional cable or satellite. You receive a subscription with login credentials, install a compatible app on your device, and stream live TV channels and on-demand content directly through your internet connection.

Benefits include access to thousands of channels worldwide, on-demand movies and series, and the flexibility to watch on any device with an internet connection.

Getting started is simple:

• Step 1: Choose your plan (Premium or Standard) and subscription length
• Step 2: Contact us via WhatsApp or Telegram to place your order
• Step 3: Complete payment using your preferred method
• Step 4: Receive your login credentials within minutes
• Step 5: Install a compatible app and start watching

Our team provides full setup assistance for your specific device.

Our free trial gives you full access to all Premium features for 24 hours with no payment required. Simply contact us via WhatsApp or Telegram, provide your device information, and we'll send you login credentials within minutes.

During the trial, you can test our full channel lineup, VOD library, streaming quality, and EPG to ensure our service meets your expectations before subscribing.

Most orders are processed within 5-30 minutes. Once payment is confirmed, you'll receive your login credentials via WhatsApp or email along with setup instructions for your specific device.

Our team is available 24/7 to ensure quick delivery and assist with any setup questions.

Premium Plan:

• 22,000+ live TV channels
• 100,000+ movies and TV series
• 4K Ultra HD and HDR quality
• Full EPG with 7-day catch-up

Standard Plan:

• 15,000+ live TV channels
• 56,000+ movies and TV series
• Full HD (1080p) quality
• Full EPG with 7-day catch-up

Both plans include all device support, 24/7 customer service, and the same reliability.

No special equipment is required. You just need:

• A compatible device (Smart TV, streaming stick, phone, tablet, or computer)
• A stable internet connection (minimum 10 Mbps for HD, 25 Mbps for 4K)
• A compatible IPTV app (we'll recommend the best one for your device)

No satellite dish, cable box, or additional hardware needed.

iGettv works on virtually all modern devices:

• Smart TVs: Samsung, LG, Sony, Hisense, TCL, Android TV
• Streaming Devices: Amazon Fire Stick/Fire TV, Roku, Apple TV, Chromecast, Nvidia Shield
• Mobile: iPhone, iPad, Android phones and tablets
• Computers: Windows, Mac, Linux
• Set-top Boxes: MAG boxes, Formuler, Buzz TV, Dreamlink

We support multiple apps depending on your device:

• TiviMate: Best for Fire Stick, Android TV, Nvidia Shield (premium features)
• IPTV Smarters Pro: Great all-rounder for most devices
• GSE Smart IPTV: Excellent for iOS devices
• VLC Player: Free option for computers
• OTT Navigator: Good alternative for Android devices

Contact us and we'll recommend the best app for your specific device and help with setup.

Each subscription supports one active connection at a time. You can install the app on multiple devices, but only one can stream simultaneously.

This means you can watch on your TV at home, then switch to your phone when traveling - just not at the same time.

If you need multiple simultaneous connections for your household, contact us about our multi-device packages.

Yes! Fire Stick is one of our most popular devices. It works with all Fire Stick models including:

• Fire TV Stick Lite
• Fire TV Stick (3rd Gen)
• Fire TV Stick 4K / 4K Max
• Fire TV Cube

We recommend using TiviMate or IPTV Smarters Pro on Fire Stick for the best experience. Our team can guide you through the setup process.

Yes, both Samsung and LG Smart TVs are fully supported.

For Samsung TVs: Use IPTV Smarters or Smart IPTV app from the Samsung App Store.

For LG TVs: Use IPTV Smarters or SS IPTV from the LG Content Store.

If your TV runs Android TV (Sony, TCL, Hisense, etc.), you have even more app options including TiviMate.

Yes! We provide free setup assistance for all customers. When you order, simply tell us your device type and we'll:

• Recommend the best app for your device
• Send step-by-step setup instructions
• Provide real-time support via WhatsApp if needed
• Help troubleshoot any issues

Our 24/7 support team ensures you're streaming within minutes of receiving your credentials.

We accept multiple secure payment methods:

• PayPal - Most popular, buyer protection included
• Credit/Debit Cards - Visa, Mastercard (via PayPal)
• Bank Transfer - SEPA transfers for EU customers
• Cryptocurrency - Bitcoin, Ethereum, USDT, and more

All payments are processed securely and your subscription is activated immediately after confirmation.

Yes! We offer a 7-day money-back guarantee on all plans. If you're not satisfied with our service within the first 7 days, contact our support team for a full refund - no questions asked.

We're confident in our service quality and want you to be completely happy with your purchase. That's also why we offer a free 24-hour trial before you commit.

No hidden fees whatsoever. The price you see is the price you pay. Your subscription includes:

• Full access to all channels and VOD content
• 24/7 customer support
• Free setup assistance
• EPG (Electronic Program Guide)
• All future updates during your subscription

No activation fees, no equipment rental, no surprise charges.

No, subscriptions do not auto-renew. We never charge your payment method without your explicit consent.

When your subscription is about to expire, we'll send you a reminder. You can then choose to renew manually if you wish to continue. This gives you full control over your subscription.

Yes to both!

Upgrade: You can upgrade from Standard to Premium at any time. Contact us and we'll calculate a prorated price based on your remaining subscription time.

Extend: You can extend your subscription before it expires. The new time will be added to your remaining balance - you won't lose any days.

All our prices are listed in Euros (EUR). If you're paying from outside the Eurozone, your bank or payment provider will convert the amount to your local currency at the current exchange rate.

PayPal also offers the option to pay in your local currency during checkout.

Our Premium plan includes 22,000+ live TV channels from 150+ countries, including:

• Sports: Sky Sports, BT Sport, ESPN, beIN Sports, DAZN, and more
• Entertainment: Sky, HBO, Netflix originals, Showtime, AMC
• News: BBC, CNN, Sky News, Al Jazeera, Euronews
• Kids: Cartoon Network, Nickelodeon, Disney Channel
• Regional: UK, Germany, Spain, France, Italy, USA, Arabic, Turkish, and many more

Request a free trial to browse the full channel list on your device.

Yes! Our VOD (Video on Demand) library includes:

• Premium: 100,000+ movies and TV series
• Standard: 56,000+ movies and TV series

Content is updated regularly with new releases, popular TV shows, documentaries, and classic films. Most content is available in multiple languages with subtitles.

Absolutely! Live sports is one of our strengths. You can watch:

• Football: Premier League, La Liga, Serie A, Bundesliga, Champions League
• American Sports: NFL, NBA, MLB, NHL
• Combat Sports: UFC, Boxing PPV events
• Motorsport: Formula 1, MotoGP
• Other: Tennis, Golf, Cricket, Rugby, and more

All major sporting events are covered through premium sports channels from around the world.

EPG (Electronic Program Guide) is like a TV listings magazine built into the app. It shows you:

• What's currently playing on each channel
• Upcoming programs for the next 7 days
• Program descriptions and schedules
• Easy navigation to find what you want to watch

Our EPG is included free with all plans and updates automatically.

Yes! We offer 7-day catch-up on most major channels. This means you can watch programs that aired in the past 7 days, even if you missed them live.

Simply navigate to the channel in the EPG, scroll back to find the program you missed, and press play. It's like having a built-in DVR without needing any recording equipment.

Most likely yes! We have channels and content in many languages including:

• European: English, German, Spanish, French, Italian, Portuguese, Dutch, Polish
• Middle Eastern: Arabic, Turkish, Kurdish, Persian
• Asian: Hindi, Filipino, and more
• Other: Russian, African languages, and many others

Request a free trial and let us know which languages you need - we'll confirm availability.

For the best streaming experience, we recommend:

• SD quality: 5 Mbps minimum
• HD quality (720p): 10 Mbps minimum
• Full HD (1080p): 15-20 Mbps recommended
• 4K Ultra HD: 25+ Mbps recommended

A stable wired Ethernet connection provides the smoothest experience, but strong WiFi (5GHz preferred) works well too.

Buffering is usually caused by internet connection issues. Try these steps:

• Check your speed: Run a speed test at speedtest.net
• Use wired connection: Ethernet is more stable than WiFi
• Restart your router: This often resolves temporary issues
• Close other apps: Reduce bandwidth usage on your network
• Try a different channel: Some channels may have temporary issues
• Clear app cache: In app settings, clear cache and restart

If problems persist, contact our support team for assistance.

If a specific channel isn't working:

• Try other channels: If others work, it's likely a temporary channel issue
• Refresh the playlist: In your app, update/refresh the channel list
• Restart the app: Close completely and reopen
• Wait 15-30 minutes: Temporary outages usually resolve quickly
• Report to us: Contact support with the channel name so we can check

We monitor all channels and fix issues as quickly as possible, usually within hours.

Our streaming quality depends on your plan:

Premium Plan:

• 4K Ultra HD (2160p) where available
• HDR support on compatible channels
• Full HD 1080p on most channels

Standard Plan:

• Full HD 1080p on most channels
• HD 720p as minimum quality

Quality also depends on the source broadcast and your internet connection speed.

A VPN is not required to use our service, but some users choose to use one for additional privacy.

If you do use a VPN:

• Choose a fast VPN server close to your location
• Some VPNs can slow down streaming - test without VPN if you experience issues
• We recommend NordVPN, ExpressVPN, or Surfshark if you want to use one

Our service works perfectly without a VPN in most regions.

Recording capability depends on your IPTV app:

• TiviMate (Premium): Supports recording to USB storage
• Most other apps: Do not include recording functionality

However, with our 7-day catch-up feature, you can watch most programs you missed without needing to record. Simply go back in the EPG and play the program.

We maintain 99.9% server uptime. Our infrastructure includes:

• Multiple redundant servers across different locations
• Automatic failover if any server experiences issues
• 24/7 monitoring by our technical team
• Regular maintenance during low-traffic hours

We've been providing reliable service for over 5 years to 10,000+ customers.

Our support team is available 24/7 through:

• WhatsApp: +44 7440 643153 (fastest response)
• Telegram: Direct message link on our website

When contacting support, please include:

• Your subscription username or email
• Device type and app you're using
• Description of the issue
• Screenshots if applicable

Most issues are resolved within minutes during active hours.